Refund Policy

REFUND POLICY

You can request a refund for nearly any unused service/purchase. ProntoCare will, upon request via [email protected], issue a refund for any reason, if the request is made within 24 hours of purchase, and the service/product has not been used. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund through the same payment method you used to make the purchase. If for any reason, ProntoCare is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. (Some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.)

Where Refunds Apply

Our refund offer, within 24 hours of purchase and has not been used, applies to products and services on our website. 

Abuse

Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund

You can request a refund or get other assistance with your purchases at [email protected]

Revision Date

This Refund Policy was last updated on 22 February 2022 (“Revision Date“). If you were a user before the Revision Date, it replaces the existing Refund Policy.